Home Delivery FAQs

What days do you deliver?

We deliver 7 days a week.

Is there a charge for delivery?

Delivery is free of charge for orders over $15 within our zip code ranges for each store.

Delivery charge for orders below $15 and within our delivery range is only $4.00.

What is the cutoff time for deliveries?

Orders placed before 12:00 noon will be delivered next day or sooner.

What if I place my order after the cutoff time?

Delivery orders placed after 12:00 noon will be delivered the following delivery day.   

Will I be notified when my order is being delivered?

Yes.  We will keep you notified.  You will receive email confirmation when the order is placed,  when you order is shipping and after it has been delivered. 

Is there a minimum purchase requirement?

There is no minimum order requirement.  A small delivery charge of $4 will be added to orders under $15.

How do I order?

Orders are placed on our website at PetsEtcOnline.com. Please verify you are shopping at the right store for your area. Select Delivery during checkout.

Do my online orders qualify for Frequent Buyer Awards?

Yes. All orders placed through our website automatically earn awards on your account.  Awards cannot be used online and must be used in the store.

Who do I contact with questions about my order?

Please visit us or call our store.  Plainfield: 815-439-1919 and Carol Stream 630-372-1919.

How do I return something purchased online?

All returns must be processed in-person at the store they are pick up from.. 

Do you deliver Frozen Food?

Yes, but you will need to be home to accept delivery.  If your order contains frozen food we will call you prior to delivery to verify you are home.