In-store Pickup FAQ

Where is In-Store Pickup offered?

In-Store Pickup is available at both Pets Etc locations.  In Carol Stream at 720 Army Trail Road located at the southeast corner of Army Trail and County Farm roads in the Heritage Spare shopping center. And at our Plainfield location located at 2304 Illinois route 59 on the southeast corner of Route 59 and Caton Farm roads in the Caton Crossing shopping center.

What days do you offer In-Store Pickup?

In-Store Pickup is available Monday through Friday from 11:00Am – 7:00PM and on Saturday and Sunday from 12:00AM – 5:00PM for both locations.

What is the cutoff time for In-Store Pickup?

All orders received by 5:00 pm Monday through Friday are eligible for same day In-Store Pickup. Orders received by 3:00PM on Saturday and Sunday are eligible for same day In-Store pickup. 


What if I place my order after the cutoff time?

All In-Store Pickup orders placed after 5:00 pm on weekdays or 3:00 pm on weekends will be available for pickup the following day.

 How long does it take to process my order?

In-Store Pickup orders are completed within 2 hours of receiving. We will contact all customers as soon as their orders are ready. Customers must wait for this email confirmation before picking up their orders. Once notified, customers may pick up their orders any time during our currently scheduled pick-up hours.

How much does In-Store Pickup cost?

Our In-Store Pickup service is FREE. Customers simply pay for their items, with no additional fees applied.


Is there a minimum purchase requirement?



How do I order?

All orders must be placed on our website, Please select In-Store Pickup and verify store location during checkout.


Do my online orders qualify for Frequent Buyer Awards?

Yes. All orders placed through our website automatically earn awards on your account.  Awards cannot be used online and must be used in the store.


Who do I contact with questions about my order?

Please visit us or call our store.  Plainfield: 815-439-1919 and Carol Stream 630-372-1919.


How do I return something purchased online?

All returns must be processed in-person at the store they are pick up from..